V-link 1500/ValoCard Communication Failure although power and internet is good, Cause Unknown

Potential Symptoms

  • V-link 1500/ValoCard - Communication Error in IDM.
  • V-link 1500/ValoCard - Missed Upload Error in IDM.
  • Unable to connect to V-link 1500/ValoCard via TCP/IP, but can connect via Direct/COM Method.
  • Reset or Power Cycle of the V-link/ValoCard may temporarily restore communication.


  • Product Family: Billboards
  • Product: DB-1000,  DB-2000, DB-2100, DB-3110
  • Component: V-link 1500, ValoCard
  • Control System: 


  • Unknown.  


  • Power cycle V-link or ValoPlay card.

KB ID: DD4169133

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