Content studio for VCS crashing; Core file corruption

Potential Symptoms

  • Content studio wont open or crashes shortly after opening or previewing.
  • Content studio closes crashes when attempting to preview video or content.
  • Event Viewer is reporting the following error:
    • Faulting module name: KERNELBASE.dll, version: 10.0.17763.404, time stamp: 0x3424aead
    • Exception code: 0xe0434352
    • Faulting application path: C:\Program Files (x86)\Daktronics\Content Studio\ContentStudio.exe
    • Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Environment

  • Product Family: Software, Control Systems
  • Product:
  • Component: Content Studio
  • Control System: Display Studio, Venus Control Suite (VCS)

Cause

  • Content studio core files corrupt.

Resolution

  1. Uninstall Content Studio.
  2. Delete the Daktronics folder in both C:\Programs Files(x86) and C:\ProgramData.
    • Note: C:/ProgramData is a hidden directory and must be unhidden to be able to delete it.
  3. Install Content Studio.
    • https://www.daktronics.com/en-us/support/venus-control-suite/download?utm_source=varies&utm_medium=friendly&utm_content=general

KB ID: DD4164071


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