All Sport 5000 on firmware version 4.2.4 does not clear home pitch count properly, update firmware

Potential Symptoms

  • All Sport 5000 on firmware version 4.2.4 does not clear home pitch count when pressing <CLEAR PITCH COUNT> in the home section.

Environment

  • Product Family: Sports Product
  • Product: All Sport 5000 w/ firmware version 4.2.4
  • Component:
  • Control System: All Sport 5000

Cause

  • Issue with 4.2.4 firmware.

Resolution

  • Send console in for exchange.

For Temporary Operation

  1. Press <CLEAR PITCH COUNT>.
  2. Press <EDIT>.
  3. Press any of the pitch buttons: <PITCH COUNT BALLS +1>, <PITCH COUNT STRIKES +1>, <FOUL BALLS +1>, or <IN PLAY +1>.
  4. Press <ENTER>.

KB ID: DD4163656


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