DMP 8000 software crashes when running Multi-Field data, update firmware

Potential Symptoms

  • DMP 8000 application crashes while playing content.
  • Content includes a VMPF that leverages concatenated data fields, also known as "Multi-Field" in Content Studio.

Environment

  • Product Family: Control Systems
  • Product: DMP 8000 v8.15 or older
  • Component:
  • Control System: SCS

Cause

  • Software bug.

Resolution

  • Update to version 8.16 or newer of the DMP 8000 software.

KB ID: DD4121536


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