Live Book NGSS rosters and stats do not load before game

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Potential Symptoms

  • NGSS stats and rosters do not load into Live Book
  • Less than 30 minutes left until tip-off, and stats are still missing

Environment

  • Product Family: Software and Controllers
  • Product: Live Book GFX, SportApp
  • Components: NGSS stats plugin
  • Control System: AJT Systems a Division of Daktronics

Cause

  • Roster was typed in manually prior to the NGSS push

Resolution

  • Delete manually entered roster and let rosters populate from NGSS
  • If the roster is not loading, go into the system and see if your game is in the NGSS plugin drop down list for games to pick.
  • If the game is listed and the roster is still not coming down, turn off the NGSS plugin, exit the plugin dialog, then go back in and turn the NGSS plugin back on.

KB ID: DD3998709


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