I did not get the Venus Control Suite password reset email

Potential Symptoms

  • I never received the email to reset my VCS password. 

Environment

  • Product Family: Video Software and Controllers
  • Product: Venus Control Suite 
  • Components: 
  • Control System: Venus Control Suite Daktronics Hosted

Cause

  • The Venus Password Reset email is lost in a junk folder.
    password reset4.png

Resolution

  1. If you do not see this email, check your spam or bulk email folder.  
  2. If you do still do not see this email, click Resend Email to reenter the email and send again. 
     password reset6.png

For Temporary Operation

  • If you are still having problems, do the following: 
     

    Create a service case using MySupport. Our standard response time is less than 4 hours.
    Access MySupport

    For urgent service requests, call Customer Support.
    Please call from where the equipment is located and have everything connected and powered up.

    United States & Canada 1-800-325-8766
    Outside the USA & Canada +1-605-697-4000


KB ID: DD3931066


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