M-Series does not connect in Venus Control Suite (VCS), password set on controller.

Potential Symptoms

  • Bridge online, M-Series offline, in Venus Control Suite (VCS).
  • Dashboard tile may spin and act like it is trying to load.


  • Product Family: Message Displays
  • Product: Galaxy Displays
  • Component: M2 and M3 Controller, M-Series Bridge
  • Control System: Venus Control Suite (VCS)


  • Password has been set on the M2 or M3 controller.


KB ID: DD3915208

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