Why is my mobile device unable to find the All Sport MX-1?

​Potential Symptoms

  • Why is my mobile device unable to find the All Sport MX-1?
  • My cell phone isn't seeing the All Sport MX-1.

Environment

  • Product Family: Sports Product
  • Product: All Sport MX-1
  • Components: 
  • Control System: Scoreboard with DAK Score control

Resolution

  • Ensure Bluetooth® wireless technology is enabled on your device.
  • Ensure the MX-1 has power. Verify the Power LED is steady on.
  • Ensure you are within 50' (15 m) of the MX-1 and there is a clear line of sight to it.
  • Someone else may already be connected to it. Verify no one else in the area has connected to the MX-1 box you need to use.
  • There may be an error with the circuit board. Check the Status LED and consult this KB article: What does the LED status on the All Sport MX-1 mean?

KB ID: DD3888508


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