"Eth No Link" on boot up rather than IP address; Loose cable connection

Potential Symptoms

  • Boot up of display is showing ETH0: No Link, rather than an IP address.
  • Computer LAN adapter is showing "Network Cable is unplugged" or "Media State Disconnected."

Environment

  • Product Family: Message Displays
  • Product: Galaxy, GalaxyPro
  • Component: Direct Ethernet connection from computer/laptop to controller (often for troubleshooting)
  • Control System:

Cause

  • Ethernet cable used between computer/laptop is not fully clipped in or securely connected at the Ethernet jack on either the computer or controller.

Resolution

  • Re-connect cable at computer and at controller ensuring they are securely connected.

KB ID: DD3624119


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