Network troubleshooter shows error "This display does not appear to be a Daktronics device"; Controller lockup

Potential Symptoms

  • Unable to connect to display, but able to ping the IP address of the display.
  • Network troubleshooter shows error "This display does not appear to be a Daktronics device".
  • No IP conflict or duplicate found.

Environment

  • Product Family: Message Displays
  • Product: Galaxy
  • Component: Ethernet Bridge Radios
  • Control System: Venus 1500 V4

Cause

  • Unknown lockup of controller even though it is responding to ping requests.

Resolution

  • Power cycle the display.

KB ID: DD3621743


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