Intermittently cannot connect to a Mobotix webcam, Failed cable

Symptoms

  • Intermittently lose webcam feed.
  • Intermittently can't find the webcam using MxControlCenter.
  • The green LED is always lit on the webcam.
  • All connections from the webcam to the Network Switch are snug.
  • Will lose webcam feed when the cable that connects the display to the surge card is wiggled.

Environment

  • DB-4200

Cause

  • The cable that connects from the outside of the display to the webcam's surge protector is bad.

Resolution

  • Replace the cable.

KB ID: DD3584716


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