Unable to communicate with display, Ethernet cable exceeds maximum length

​Symptoms

  • Receiving communication failure errors in Venus 1500/VCS.
  • Sign may sporadically Go online and back offline again.
  • May receive packet loss while pinging the display.

Environment

  • Galaxy Displays
  • GalaxyPro Displays
  • GS6
  • Wired(Copper) Ethernet Communications
  • Ethernet Fiber Communications

Cause

Resolution

  • Shorten cable length from display to a network device to within the support maximum distance.
    • Checked for spooled cable, consider alternate pathing options, add additional network equipment closer to the display.

KB ID: DD3540528


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