GS6, getting "network cable unplugged" when direct connected; Failed Ethernet jack on controller

Potential Symptoms

  • Unable to connect to the display from the network or directly connected.
  • Laptop LAN says "network cable unplugged"
  • Display may be playing old content.
  • Getting 192.168.240.2 on boot-up.

Environment

  • Product Family: Message Displays
  • Product: GS6/GT6
  • Component: DMP-8050, VIP-5050
  • Control System: Venus Control Suite (VCS)

Cause

  • Failed Ethernet jack on the display controller.

Resolution

  • Replace the controller.

KB ID: DD3477270

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