GS6, getting "network cable unplugged" when direct connected; Failed Ethernet jack on controller

Potential Symptoms

  • Unable to connect to the display from the network or directly connected.
  • Laptop LAN says "network cable unplugged"
  • Display may be playing old content.
  • Getting on boot-up.


  • Product Family: Message Displays
  • Product: GS6/GT6
  • Component: DMP-8050, VIP-5050
  • Control System: Venus Control Suite (VCS)


  • Failed Ethernet jack on the display controller.


  • Replace the controller.

KB ID: DD3477270

Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.