Messages on a GS6 seem to play for random lengths and not all sequences in the messages play

Potential Symptoms

  • Messages seem to play for random lengths.
  • Not all sequences in the messages play.

Environment

  • Product Family: Message Displays
  • Product: GS6 display w/ DMP-8000
  • Component: Message created in Content Studio with several sequences that contain .AVI files
  • Control System: Venus Control Suite (VCS) 

Cause

  • Single message with multiple .AVI sequences.

Resolution

  • Save each .AVI sequence as separate message and add them into one playlist.

KB ID: DD3462945

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