Unable to communicate to any devices on billboard display, SmartLink shows Loss of Power alarm.

Potential Symptoms

  • Unable to connect to any devices on the display remotely.
  • VIP and DMP have a Communication Failure alert in IDM.
  • There was possibly a storm in the area around the time communication to the display was lost.
  • Smartlink shows a "Loss of Power" alarm with no "Power Restored" notification following it.
  • Smartlink status may show "Offline" as well depending on how long ago the power loss occurred.

Environment

  • Product Family: Billboards
  • Product: DB-4200, DB-500x, DB-600x, DB-6400
  • Component: Smartlink
  • Control System: Venus Control Suite (VCS), Visiconn

Cause

  • Power was lost to the site.

Resolution

  • Have a certified electrician restore power to the site.

KB ID: DD3455703


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