DMP is not able to connect to VCS but the VIP is connected, DMP is not getting DNS from the VIP

Symptoms

  • DMP is not able to connect to VCS but the VIP is connected.
  • The DMP is not getting DNS information from the VIP.
  • Can not go to venus.daktronics.com from the DMP, but can go to the IP address of venus.daktronics.com from the DMP.

Environment

  • GS6 display
  • VIP is set to a static IP address, with DNS setting set
  • Cisco Managed Switch

Cause

  • Unknown.

Resolution

  • Unknown.

Work Around

  1. Manually enter the venus.daktronics.com and its IP address to the DMP's host file.

KB ID: DD3446615


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