Content presentations(Scrolling text, Animations, Videos)are not playing on the sign; Animated content is turned off

Potential Symptoms

  • Presentations made with Content Studio or Web Presentation and scheduled within VCS are not playing on the display for animated content.
  • Scrolling text messages not playing.
  • Countdown not counting down on display.
  • Content does not show on Dashboard preview when scheduled to play.
  • Content created in Web Compositor with multiple slides or with custom duration wont play and gives an alert: "Presentations with a duration or videos will only play on Displays that allow Animated Content."
884076_11-18-2016 11-33-16 AM.png

Environment

  • Product Family: Software
  • Product:
  • Component: Scheduling
  • Control System: Venus Control Suite (VCS)

Cause

  • Animated Content turned off in VCS but is required to be turned on for presentations to play.

Resolution

  • Turn on Animated Content in VCS.
    1. Click on the "Displays" tab on the left-hand menu in VCS.
    2. Select the appropriate display.
    3. Click on the "Scheduling" tab in the display menu on the left.
    4. Under "Animated Content," select "On."
    5. Click the "Save" button up top.

AnimatedContent.jpg 

Note:

KB ID: DD3350997


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