SmartLink offline; Cause Unknown

Potential Symptoms

  • SmartLink is offline in website, but showing online in SmartLink Monitor App.
  • Radio or Status light are lit properly.
  • ICCID number visible within the SmartLink Monitor App on the site computer or within the Tools tab on the VIP 5060.
  • May be able to send commands from the website and successfully reboot relays.
  • Smartlink website status shows last communication in the past (i.e. one month ago, one week ago, etc) and several recent attempts to get status.

Environment

  • Product Family: Billboards
  • Product: DB-4200, DB-5000, DB-6000
  • Component: SmartLink
  • Control System:

Cause

  • Unknown.

Resolution

KB ID: DD3330367


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