No communication over network using a tunnel; Adapter switched to obtain IP address automatically

​​Potential Symptoms

  • Unable to communicate with display using an IP scheme not on site network.
    • Most often this will be the default IP scheme the sign is shipped with.
  • Display communicated prior with no issues.
  • Only one Local Area Connection (LAC) present and it is showing customer's network is connected but can not connect to sign.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, AF-3500
  • Component: Ethernet Communication
  • Control System:

Cause

  • LAC of computer was set up for a network tunnel, but got switched to obtain an IP address automatically.

Resolution

Work Around

KB ID: DD3324947


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