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Venus Control Suite(VCS), No content showing up on the display, No playlist created or incomplete settings
Potential Symptoms
Display is blank with a blinking LED (heartbeat LED) and DMP and VIP are showing as online with no communication errors within VCS.
A sale may be present but content for that specific slot is not appearing on the display.
New content is not showing up on sign but older content is still playing.
Playlist/s have a red
!
and one or more elements of playlist have a red dashed underline (
_ _ _ _
).
When viewing the playlist,
0 Items
, or
0 Displays
may show under the title.
VCS Dashboard reads: "No Content Playing" & "There is no content is playing at this time."
Environment
Product Family:
Message Displays
Products:
Galaxy, GalaxyPro, GS6, GC6, Electronic Message Center (EMC), Marquee, Readerboard, Electronic Message Board (EMB), Display, M2, M3, M4 Controller based products
Components:
Control System:
Venus Control Suite
Cause
No playlists have been created in VCS, or an element in the playlist settings is incomplete.
Resolution
Create a playlist and add media content and devices to the playlist following:
How do I create a playlist in Venus Control Suite?, DD3687532
.
Content will automatically publish to the display once the device and media content have been added.
Online tutorials
Does Daktronics offer any free trainings or online tutorials for Content Studio, Venus 1500, or Venus Control Suite?, DD1997649.
KB ID: DD3298717
Fill out my
online form
.
DISCLAIMER
: Use of this content may void the equipment warranty, please read this
DISCLAIMER
prior to performing any service of the equipment.
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