Venus Control Suite(VCS), No content showing up on the display, No playlist created or incomplete settings

Potential Symptoms

  • Display is blank with a blinking LED (heartbeat LED) and DMP and VIP are showing as online with no communication errors within VCS.
  • A sale may be present but content for that specific slot is not appearing on the display.
  • New content is not showing up on sign but older content is still playing.
  • Playlist/s have a red ! and one or more elements of playlist have a red dashed underline (_ _ _ _).
    • When viewing the playlist, 0 Items, or 0 Displays may show under the title.
  • VCS Dashboard reads: "No Content Playing" & "There is no content is playing at this time."
  • 889484_11-15-2016 4-10-19 PM.png

Environment

  • Product Family: Message Displays
  • Products: Galaxy, GalaxyPro, GS6, GC6, Electronic Message Center (EMC), Marquee, Readerboard, Electronic Message Board (EMB), Display, M2, M3, M4 Controller based products
  • Components: 
  • Control System: Venus Control Suite

Cause

  • No playlists have been created in VCS, or an element in the playlist settings is incomplete.

Resolution

Online tutorials

KB ID: DD3298717


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