Newly installed display offline in Venus Control Suite (VCS)

Potential Symptoms

  • Newly installed display offline in VCS.
  • Do not get an Ethernet link when plugging a laptop in instead of the sign.
  • Sign shows on boot up.


  • Product Family: Message Display
  • Product: GS6
  • Component: Wired Ethernet
  • Control System: Dak Hosted Venus Control Suite - DHS (VCS)


  • Field cable terminated backwards.


  • Re-terminate field cable to match the wiring standard.

KB ID: DD3279904

Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.