Newly installed display offline in Venus Control Suite (VCS)

Potential Symptoms

  • Newly installed display offline in VCS.
  • Do not get an Ethernet link when plugging a laptop in instead of the sign.
  • Sign shows 192.168.240.2 on boot up.

Environment

  • Product Family: Message Display
  • Product: GS6
  • Component: Wired Ethernet
  • Control System: Dak Hosted Venus Control Suite - DHS (VCS)

Cause

  • Field cable terminated backwards.

Resolution

  • Re-terminate field cable to match the wiring standard.

KB ID: DD3279904


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