Locally Installed Venus Control Suite does not have the DMP & VIP showing up to be associated when going to Add Device

Potential Symptoms

  • DMP and VIP configured to use the server's hostname and not showing up to be associated when going to Add Device in VCS.
  • Unable to add or search for devices in VCS.
  • Receiving "There is nothing to show here yet" when attempting to add device.
    VCSCapture.PNG

Environment

  • Product Family: Message Displays
  • Product: Galaxy Standard 6 (GS6)
  • Component:
  • Control System: Venus Control Suite Locally Hosted

Cause

  • The network is unable to resolve the local VCS computer name. 

Work Around

  1. Configure the "Media Management Server" on the DMP and VIP to use the IP address for the local server rather than it's name.
  2. Register the DMP and VIP in VCS.

KB ID: DD3271251


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