Venus Accounts: Cannot log in, User profile not set up in Venus Control Suite

Potential Symptoms

  • New user unable to log into Venus Control Suite (VCS).
  • New user is looking to get admin access to an existing VCS account.
  • User profile needed.

Environment

  • Product: Venus Control Suite
  • Components: accounts, users, passwords
  • Control System: Venus Cloud-Based

Cause

  • User profile has not been properly set up in the account.
  • The user has not been added or does not have access to the Venus Control Suite account.

Resolution

  1. Contact the Account Administrator, who is responsible for providing login information to newly created users.
  2. The Account Administrator will then create login information per Venus Control Suite: How do I add or create a user? for the new user.
  3. Log into Venus Control Suite with newly created credentials.  First time login will require a password change.

Important:

  • For security reasons, Daktronics Support does not add or remove user accounts or share login information for Venus Control Suite.
  • The above instructions only apply to the cloud-based/web-based version of Venus Control Suite.  If you are using a locally hosted Venus Control Suite system, then please contact your IT Administrator or Daktronics helpdesk technician if you are unable to log in.

 

KB ID: DD3269319


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