Diagnostics: Voltage Error -display module is not displaying correct colors

Potential Symptoms

  • Module may be blank.
  • With white content module appears red.
  • When blue/green content module is blank.
  • Potential poor image quality. The module is likely not playing content correctly, and may be at increased risk of failure.

IDM / System Health Event(s)

  • Voltage Error alert on module.

Environment

  • Product Family: Billboard
  • Product: DB-1000, DB-2000, DB-3000, PS-10I
  • Component: Module
  • Control System: Visiconn, 3rd Party Player

Cause

  • The PLR may not function correctly if its input voltages deviate from their acceptable limits, which may prevent video from being routed correctly to display modules.
  • Module failure.

Resolution

  • Ensure that the PLR is receiving the correct voltage from the power supply. If not, replace the power supply.
  • Replace the module.

KB ID: DD3113749


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.