Unable to access Mobotix webcam, failed switch port.

Potential Symptoms

  • Unable to view Mobotix webcam page locally or externally.
  • Switch port to webcam not lit.
  • Lights on the face of the webcam might be lit.
    • May be getting power but not Ethernet connection.


  • Product Family: Billboards
  • Product: DB-4200, DB-5000, DB-6000, DB-6400
  • Component: Mobotix webcam, Network Switch
  • Control System:  Venus Control Suite (VCS), Visiconn, or Third Party


  • Failed network switch port.


  • Replace the switch.

For Temporary Operation

  • Move the Ethernet cable to an available open port.

KB ID: DD3055540

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