Scoreboard blanking, clock is skipping or lagging; Antenna mounted improperly

Potential Symptoms

  • Radio controlled shot clock will skip while counting down.
  • Game clock on scoreboard will skip or lag.
  • Horn on the scoreboard or shot clock will sound for an extended period of time.
  • Everything will work okay when the front face panel of the scoreboard or shot clock is opened up.
  • No antenna visible on outside of shot clock or scoreboard.

Environment

  • Product Family: Sports Product
  • Product: Wireless compatible Scoreboard, Shot Clock, Stat Panel, DOG Clock
  • Component: Wireless All Sport console (R4, R5, R6), All Sport receiver (R4, R5, R6), RC-100 Base Station
  • Control System: [All Sport 3000, All Sport 1600, All Sport 5000 (R4, R5, or R6)], RC-100

Cause​​

  • Antenna is mounted improperly (ex. lying inside enclosure or mounted to the back of the shot clock or scoreboard).

Resolution

  • Mount antenna to face panel of scoreboard or shot clock.

KB ID: DD2937252


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