Communication Failure error in IDM, verified power in the enclosure, unable to access anything remotely

Symptoms

  • Communication Failure error in IDM.
  • Unable to connect to any control equipment remotely.
  • May be able to access the modem remotely.
  • Display equipment is powered on, indicator lights on both router and modem are lit, but unable to connect to router.

Environment

  • DB-1000, DB-2000, DB-3000, DB-4000, DB-4100, DB-4200, DB-5000, DB-6000, DB-6400, DXB-0100, BLD-0100

Cause

  • Router lockup.

Resolution

  • Reboot router.

KB ID: DD2820006

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