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Communication Failure error in IDM, verified power in the enclosure, unable to access anything remotely
Symptoms
Communication Failure error in IDM.
Unable to connect to any control equipment remotely.
May be able to access the modem remotely.
Display equipment is powered on, indicator lights on both router and modem are lit, but unable to connect to router.
Environment
DB-1000, DB-2000, DB-3000, DB-4000, DB-4100, DB-4200, DB-5000, DB-6000, DB-6400, DXB-0100, BLD-0100
Cause
Router lockup.
Resolution
Reboot router.
KB ID: DD2820006
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