Diagnostics: Missing firmware, no definition alert

Symptoms

  • Potential poor image quality. As the PLR/Mod  is not operating correctly, video is likely not being played correctly or at all on the modules connected to the PLR.

IDM / System Health Events

  • Missing firmware on Mod
    • Module is not displaying firmware version in Diagnostics
  • Missing firmware on PLR
  • Missing Definition on Mod

Environment

  • Product Family: Message Displays, Billboard, DVX, DVN
  • Product: System Health, IDM
  • Component: Mod, PLR
  • Control System: Venus Control Suite

Cause

  • Module / PLR is not reporting firmware version to Diagnostics.

Resolution

  • Bootload the appropriate firmware for the display.
  • Power cycle module/ PLR.

KB ID: DD2688843


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