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SmartLink offline, power cycling, and reseating the mezz card does not fix the issue; Smartlink failed
Potential Symptoms
SmartLink is offline in website, also offline in direct communication tool.
Radio or Status light is not lit properly.
Radio light should be a slow blink.
Status light should be a rapid blink.
Power light is on.
ICCID number not visible or listed incomplete in the direct communication tool.
Reseating mezz card does not fix the issue.
Power cycle does not fix the issue.
Environment
Product Family:
Billboards
Product:
DB-4200, DB-5000, DB-6000; DXB-0100
Component:
Smartlink
Control System:
Cause
SmartLink has failed.
Resolution
Replace the SmartLink.
KB ID: DD2661651
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DISCLAIMER
: Use of this content may void the equipment warranty, please read this
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prior to performing any service of the equipment.
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