Memory Full error in Venus 1500; USB to serial adapter not installed

Potential Symptoms

  • MDC controlled display showing memory full error in Venus 1500 V3.
  • Error log shows unable to open communication.

Environment

  • Product Family: Message Displays
  • Product: Galaxy (MDC controlled), AE-3010, AF-3060
  • Component: USB to serial adapter/driver
  • Control System: Venus 1500 v3

Cause

  • USB to Serial adapter not installed.

Resolution

  • Installed the USB to Serial adapter.

KB ID: DD2623825


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