VLink 3500 Blank Venus content on Venus and Overlay

​Symptoms

  • Venus and Overlay shows black. Video might show static.​

Environment

  • Product Family: Video Processor
  • Product: VIP-3500, VLink-3500
  • Components: Overlay Mode, Venus Mode
  • Control System: DMP-7000

Cause

Normal source troubleshooting aside, specifically with VLink 3500's there are four input and four output locations for fiber. If they don't match up (input and output on 1, 2, 3,etc.t) they won't play out. For example, putting your input on 4 and output on 1 will result in this problem.

Resolution

  1. Have the inputs match up with the outputs, input 1 to output 1 etc.

 

KB ID: DD2530271


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