Converters showing FD and power but no LNK lights; No Ethernet connection between converter and controller

Potential Symptoms

  • Only the FD and Pwr (Power) lights lit on both converters.
  • No link LED lights on either converter.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, Electronic Message Center (EMC), Marquee, Readerboard, Electronic Message Board (EMB), Display
  • Component: M3 Controller based products, A-2826 media converters (10/100Base-TX)
  • Control System: Venus 1500 v3 & v4, Venus Control Suite (VCS)

Cause

  • Ethernet connection between the media converter at the sign and the display controller's NIC is not connected.

Resolution

  • Check and resecure connections between sign media converter and controller.
    • i.e. Comm box/media converter to Quick Connect (QC), QC to controller.

KB ID: DD2511329


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