- Able to ping the IP address for the Galaxy display, unable to connect using M2Config or Venus 1500.
- IP address was that of a Lantronix box so able to ping Lantronix but not connect to display controller.
- Product Family: Message Displays, Software
- Product: Venus 1500, Galaxy display with M2/M3 controller
- Component: Lantronix box (the customer did not know they had a Lantronix box and was overlooked in their equipment listing), Controller
- Control System: M2Config, Venus 1500
To determine if you have a Lantronix box, type the
display IP address you are using to connect Venus 1500/M2Config into a
web browser address bar. If you are taken to a Lantronix web page, you
are working with a Lantronix device and not direct Ethernet to sign.