Cannot connect to Galaxy display, Able to ping

Symptom

  • Able to ping a Galaxy display, but are unable to connect using M2Config or Venus 1500.

Environment

  • Galaxy display with M2/M3 controller
  • Lantronix box (the customer did not know they had a Lantronix box and was overlooked in their equipment listing)

Cause

  • Controller had failed.

Resolution

  1. To determine if you have a Lantronix box, type the display IP address you are using to connect Venus 1500/M2Config into a web browser address bar. If you are taken to a Lantronix web page, you are working with a Lantronix device.
  2. Replace controller.

KB ID: DD2290541


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