Blank Pixels, Dead pixels, LED Module

Potential Symptoms

  • Blank, bad, failed pixels on module.
  • Dark spots or discolored spots on modules due to the dead pixels.
  • LEDs out on module.
  • Incorrect color during test pattern.
  • Individual LEDs out on module.
  • Issue follows the module when relocated.


  • Product Family: Billboards, Message Displays, Video, Sport Products.
  • Product: DB-1000, DB-2000, DB-3000, DB-4100, DB-4200, DB-4202, DB-5000, DB-5100, DB-6000, DB-6400, AF-3010, AF-3020, AF-3050, AF-3060, AF-3080, AF-3090, AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, AF-3700, GPC, GPR (Revolution), GS6, GP3, GP4, ProStar, ProAd, DVX, DVN, TNMC (Team Name Message Center), DXB
  • Component: Module
  • Control System:


  • Module or LED failure.


  • Replace or Repair and Return (R&R) the module.

For Temporary Operation

  • If spare modules are not available, relocate the module with dead pixels to the edge of the display. These should be replaced once more spare modules become available.

KB ID: DD2260614

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