Video playing in Show Control but audio will not, Unsupported file type.

Potential Symptoms

  • Video will play with Show Control but audio does not play.
  • Other audio files will play directly on DMP-8000.
  • Not getting Audio from DMP-8000 when playing video that has been imported to VMPF format using Content Studio.

Environment

  • Product Family: Control System
  • Product: DMP-8000
  • Component:
  • Control System: Show Control (SCS)

Cause

  • VMPF files are being used for video instead of MP4 or uncompressed AVI files.
    • Content Studio is not capable of converting audio.

Resolution

  • Load supported file directly to the DMP-8000 Content folder remembering to put the file in a subfolder.
    • Windows XP = C:\Documents and Settings\All Users\Application Data\Daktronics\Vnet4\Content
    • Windows 7 = C:\program data\daktronics\vnet4\content

KB ID: DD2260363


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