AF-3500 Double Face, Heartbeat on second face is one row up from bottom and bottom half of bottom row of modules are flashing

Symptom

  • May observe any combination of symptoms below:
    • Heartbeat on second face is one row up from bottom and bottom half of bottom row of modules are flashing.
    • When display is rebooted there is no boot sequence on second face.
    • When display is rebooted the boot sequence shows MLC 0: error.
    • When playing content, the bottom half of bottom row of modules are garbled or pixelated and the content appears shifted up by 1/2 row of modules.
    • Bottom half of bottom row of modules are flickering all the way across the mirror and the last column of modules on the mirror are garbled but primary is working fine.
    • All modules on mirror side are only showing content on the top half or the bottom half of the modules.

       Bad side_2013-06-13_12-18-56_523.jpg

Environment

  • Galaxy
  • AF-3500, AF-3550  Double Face
  • M3 controller based product

Cause

  • Controller is configured as AF-3500 for module type instead of AF-3500 Double Face.

Resolution

KB ID: DD2248418


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.