Unable to communicate with display using CDMA modem, Power cycle display

Potential Symptoms

  • Unable to  connect to display remotely.
  • Venus Control Suite shows display is offline.
  • Network LED is blinking.
  • Unable to connect to display with M2Config or Venus 1500 despite being able to ping modem.

Environment

  • Product Family: Message Displays
  • Product: AF-3200, AF-3220, AF-3400, AF-340*, AF-3500, AF-3550, AF-3700, GS6
  • Component: Raven X, Sierra RV50 Modem
  • Control System: 

Cause

  • Unknown
    • Suspect the modem may have locked up.

Resolution

  • Power cycle display at breaker panel
    • Can also log into modem and perform software reboot.

KB ID: DD2050981


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