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Blank, intermittent blanking/flickering of modules or section; Loose SATA Cable
Potential Symptoms
Intermittent blanking or flickering of modules or sections of the display.
Module is blank.
May not be any visual issues with the display at all.
Port A and/or B indicators on the back of the module blinking fast though there is no visual issue on the display.
IDM Symptom
Loss of Sync
events persistent on module(s) in IDM.
Loss of Sync
ProLink 5
on PLR(s) in IDM.
Communication Failure
alert
on modules in between "Loss of Sync" events
in IDM.
Checksum Error
event on port A or B of module(s) in IDM.
Environment
Product Family
: Message Displays, Billboard, Video
Product
:
Billboard
: DB-4000, DB-4100, DB-4200, DB-5000, DB-6000, DB-6400,
GalaxyPro:
GP3, GP4
Galaxy
: GS6, GC6, GT6, DVN, DVX, RTN, RTX, ECCB,
GPC
Component
: SATA Cables
Control System
:
Cause
SATA cable is visibly loose, improperly latched, or unplugged.
Resolution
Reconnect the SATA cable that is improperly latched and replace if needed.
KB ID: DD2022193
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DISCLAIMER
: Use of this content may void the equipment warranty, please read this
DISCLAIMER
prior to performing any service of the equipment.
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