Module hanging from display causing blank line on display; Module not latched

Potential Symptoms

  • There is an LED panel/square hanging from the display.
    • To the right of the module that is hanging, may be blank or may see visual issues such as garbling, color distortions, etc.


  • Product Family: Message Displays, Video Displays
  • Product: Galaxy, GalaxyPro, GPx, GS6, GT6, DVNMC, DVXMC
  • Component: Module
  • Control System:


  • Module is not latched, or latch/es broken.


  1. Reseat module into display and secure it with the latches using correct tool. (1/8" allen or hex wrench)
  2. If after replacing the module and reseating the ribbon cable, content is not restored, the module input may have been damaged or the ribbon cable.
  3. Replace module and/or ribbon/SATA cable as needed.

KB ID: DD2009722

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