Unable to Connect to DMP-5000 Web Config but able to Connect to the VIP-5150; Cause Unknown

Potential Symptoms

  • Unable to connect to DMP-5000 web config despite being able to connect to the VIP-5150.
  • Cannot ping the DMP (192.168.240.2) from the VIP webconfig.
  • Cannot SSH into the DMP.

Environment

 

  • Product: GS6
  • Component: DMP-5050
  • Control System: Venus Control Suite

Cause

  • Unknown.

Resolution

  1. Connect to the VIP web interface.
  2. Navigate to the "Configuration" tab and the "Network" subtab.
  3. Click on the "Network Configuration Mode" drop down and select Ethernet-USB Bridge and send configuration.
  4. Reboot the sign.
  5. Set the VIP back to NAT.
  6. Reboot the sign.
  7. The DMP should now be accessible on port 80 of the signs IP.

    KB ID: DD4245692


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