GS6 VIP and DMP offline in Venus Control Suite, DNS Server on VIP not resolving

Potential Symptoms

  • GS6 display shows both VIP and DMP offline in the Venus Control Suite (VCS) Dashboard.
    • Only able to connect to the VIP and DMP Configuration pages locally.
  • VIP offline but DMP online after network DNS change.
    • Able to connect to DMP config page remotely but only able to connect to VIP locally.
  • Laptop hooked up in place of Controller and set to DHCP can not access the internet, but can when DNS is manually entered as 8.8.8.8

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: DMP-5000, VIP-5150
  • Control System: Venus Control Suite

Cause

  • DNS Server being assigned to the VIP is not resolving correctly or functioning as a valid DNS Server.

Resolution

  • If controller is setup via DHCP or Automatic have the network administrator ensure that the Server is delivering a valid DNS Server to the Display
  • If controller is setup via Static IP address populate a known good working DNS server from the network¬†on the VIP and DMP.

For Temporary Operation

  • Utilize 8.8.8.8 or 8.8.4.4 as DNS servers so long as the local network does not block public DNS servers.

KB ID: DD4178395


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