Blank screen when trying to change Apple TV resolutions

Potential Symptoms

  • I see a blank screen or briefly see the Apple Logo before returning to a black screen. 

Environment

  • Product Family: Video Software and Controllers
  • Product:
  • Component: Apple TV
  • Control System: Standard Video- DVX, DVN, etc.

Cause

  • This issue occurs even after connecting the Apple TV to a television and setting the Resolution to 720p.  Apple TV might be defaulting to the highest resolution available if it is unable to communicate with the other device.

Resolution

See resolution from discussions.apple.com

Use the remote to change video resolutions.

Related Resources

KB ID: DD4031983


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