Daktronics

Troubleshooting Hub - My display is partially discolored, bright, dim, or have other visual issues

Topic

  • This article will provide direction on troubleshooting a video display when you are receiving signal to your display, but are experiencing visual issues specific to parts of the display.

Environment

  • Products: DVX-1133, DVX-2800
  • Components: VIP-4060, VIP-5060, DMP-4060, DMP-8060, VLink 1500
  • Control Systems:

Steps

  1. Is the visual issue isolated to only a part of the display?
    • Yes - Go to step 2
    • No - Go to 10
  2. Has any component recently been replaced?
    • Yes - Go to step 3
    • No - Go to step 9
  3. Have you recently replaced a PLR?
  4. Have you recently replaced a VIP?
    • Yes - Go to step 7
    • No - Go to step 5
  5. Have you recently replaced a mod?
    • Yes - Go to step 6
    • No - Go to step 9
  6. Follow Module(s) discolored on display, may appear brighter or dimmer than other modules; calibration required .
    Did this resolve your issue?
    • Yes - Congratulations, your display is back to playing your content without visual issues
    • No - Please escalate the issue by creating a service case in MySupport
  7. Does the issue only appear during the night?
  8. Follow How to setup GPS dimming on DMP or VIP controlled display to set up dimming on display.
    Did this resolve your issue?
    • Yes - Congratulations, your display is back to playing your content without visual issues
    • No - Please escalate the issue by creating a service case in MySupport
  9. Follow these articles to troubleshoot visual issue isolated to part of the display.
    Discolored row of modules, rows of LEDs on display; Loose ribbon cable
    Blank, intermittent blanking/flickering of modules or section; Loose SATA Cable
    Did this resolve your issue?
    • Yes - Congratulations, your display is back to playing your content without visual issues
    • No - Please escalate the issue by creating a service case in MySupport
  10. Is the entire display playing correct content, without flickering, tearing or mod borders?
    • Yes - Go to step 11
    • No - If you are experiencing flickering, tearing or borders on the entire display, please escalate the issue by creating a service case in MySupport
  11. Follow these articles to troubleshoot when the entire display appear too dim or too bright.
    VIP 4060/VIP 5060 Troubleshooting a Photocell sensor connected to a PLR
    Venus 7000 and VIP-4060 controlled display is not dimming
    VIP 4060/VIP 5060 Is there any Dimming adjustment besides Max Min
    How to Manually Dim a Display Run by a VIP-4060 / VIP-5060
    Did you resolve your issue?
    • Yes - Congratulations, your display is back to playing your content without visual issues
    • No - Go to step 12
  12. Is the display dirty?
    • Yes - Create a service case in MySupport to schedule a sign cleaning.
    • No - Your display likely needs a complete calibration. Please create a service case in MySupport

KB ID: DD4010658

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.