Discolored row of modules, rows of LEDs on display; Loose ribbon cable

Potential Symptoms

  • Discolored module or series / string / row / line of modules on display.
  • Module(s) may be flickering, distorted, discolored, frozen, delayed but issue may be intermittent or non-visual.
  • Colored line or strip of LEDs on module and all modules that follow.
    • One or more rows of LEDs blank or lit solid across a series of modules.
  • Module row may be blank or partially blank.
    • In cases where the display is only a single row of modules, the display may be partially or fully blank.
  • Communication Failure alert or Checksum error event in diagnostics.
  • One or more rows of module's have shifted content.

Environment

  • Product: Galaxy: AF-3010, AF-3020, AF-3050, AF-3060, AF-3080, AF-3090, AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, GalaxyPro: AF-3700, GPR (Revolution),GS6, Billboard: DB-1000, DB-2000, DB-3000, Video: ProStar, SSL displays
  • Component: Ribbon cable connection
  • Control System:

Cause

  • Loose ribbon cable connection/s to the module from its previous signal source.

Resolution

  • Reseat connections to the module.
    • Note: Use dielectric grease if needed to assure good connection and prevent corrosion.

KB ID: DD1995859


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