Unable to communicate, 3rd Party USB-to-Serial adapter locked up
Potential Symptoms
- Unable to communicate to the display.
- In Venus 1500 V4, the COM port is now missing for the display configuration.
- The COM port is now missing in Device Manager even after power cycling the computer.
Environment
-
Product Family: Message Displays
- Product: Galaxy AF-3400
- Component: 3rd Party USB-to-Serial Converter (i.e Tripp Lite)
- Control System: Venus 1500 V3 or V4
Cause
-
The USB-to-Serial adapter has locked up.
Resolution
- Unplug both ends of the adapter for 30 seconds.
- Reboot of the computer may be necessary.
- Note: If this is a recurring issue, see Frequent communication or computer lockups or crashes; USB-adapter driver incompatible DD2313704
KB ID: DD3999980
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