DMP-8000 Not Outputting Audio

Potential Symptoms

  • Audio doesn't output from DMP-8000
  • Videos with embedded audio have no sound
  • DMP-8000 is missing from the Volume Mixer
    volume mixer.JPG

Environment

  • Product Family: Control System, Software
  • Product:
  • Component:¬†DMP-8000
  • Control System: Show Control System (SCS)

Cause

  • Audio is not enabled from the DMP-8000 web interface

    Resolution

    1. Open a web browser on the DMP-8000 and navigate to http://127.0.0.1 or http://PLAYER-IP.
      1. Note: Later versions may require you to use http://localhost/#advancedconfig instead of 127.0.0.1.
    2. Click the Wrench icon to access the DMP-8000 configuration page.
    3. At the bottom of the list of configuration options, click Audio.
    4. Click the Active button, then click Save to store the configuration change.
    5. The DMP-8000 software will restart, after which the audio should now work.
    6. If the audio still doesn't work, ensure the DMP-8000 isn't muted in the Volume Mixer. It is also recommended to mute System Sounds.

    KB ID: DD3950707


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