Error 1068: "The dependency service or group failed to start", Fusion dependencies disabled
Potential Symptoms
- Fusion does not appear in the list of installed programs after installing Venus 1500, and getting Error 'The specified service does not exist as an installed service' and 'Service Daktronics Fusion was not found on computer '.'' - DD2504782 when trying to launch Venus 1500.
- When trying to manually install the Fusion Service, get the following error:
- Windows could not start the Daktronics Fusion service on Local Computer Error 1068: "The dependency service or group failed to start".
- All of the Microsoft and Windows services in the Services tool are showing Disabled, and there may be a red "X" on the network icon in the icon tray.
Environment
- Product Family:
- Product: Venus 1500
- Component: Daktronics Fusion Service
- Control System: Venus 1500 v4.22.2
Cause
-
One or more Fusion dependencies are disabled.
Resolution
- Open Start Menu, search for MSCONFIG.
- Go to the Services tab, and select the Manufacturer column to organize the list by manufacturer.
- Check the box next to every Microsoft Corporation service to enable.
- Note: this process can be sped up by selecting "Hide all Microsoft services" and take a screen shot of which remaining service are disabled.
- Unselect "Hide all Microsoft services" and select the Enable All option.
- Unselect the remaining services that were disabled in the screenshot taken in step 1.
- Select, Apply.
- Select Ok.
- Restart PC and run the Venus 1500 installer on boot up.
- Note: Running the Fusion installer instead of the Venus 1500 installer will install Fusion correctly, but you will run into errors with Venus 1500 after launching because the Venus 1500 program was installed with the Windows Service dependencies disabled.
KB ID: DD3897213
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