Daktronics

Venus 1500: Error 'The specified service does not exist as an installed service' and 'Service Daktronics Fusion was not found on computer '.'' in version v4.18 and greater Log Files.

Potential Symptoms

  • When launching Venus 1500 v4.18.1 or greater, receive an error:
    • Venus 1500 has encountered a problem and needs to close. We are sorry for the inconvenience.
    • DD2491235 1.jpg
  • When looking in the Venus 1500.log there is the following errors:
    • Error Message: The specified service does not exist as an installed service
    • Error Message: Service Daktronics Fusion was not found on computer '.'.
    • DD2504782 1.jpg
  • When going to start Daktronics Services, Daktronics Fusion is missing from the list of services.
    • Daktronics Fusion is not an available service for Venus 1500 v4.17 or early, it was introduced in 4.18.1 and greater.
  • When looking in the Add/Remove or Programs & Features, Daktronics Data Server and Daktronics Fusion are missing.
    • Daktronics Data Service and Fusion is not available for Venus 1500 v4.17 or early, it was introduced in 4.18.1 and greater.
  • When running a Repair or Re-installing Venus 1500 v4 and the Venus 1500 v4.18.1 installer does not install the Daktronics Data Server and Daktronics Fusion.

 

Environment

  • Product:
  • Components: Microsoft Windows XP, Vista, 7, 8, or 10 Operating Systems
  • Control System: Venus 1500 v4

 

Cause

  • The Daktronics Data Service and/or Daktronics Fusion did not install properly when installing Venus 1500 v4 for the first time or updating from 4.17 to 4.18 or greater.

Resolution

Update to v4.20.2 or greater
Follow How do I update or download Venus 1500 V4 software? on how to update to the latest version of Venus 1500 v4.

If the update did not install Daktronics Data and/or Daktronics Fusion, they will need to be manually installed. 

KB ID: DD2504782

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