Display offline in Venus Control Suite, failed modem
Potential Symptoms
- Communication Failure in IDM on the VIP and DMP.
- Unable to access webcam remotely.
- Unable to get internet access when directly connected to modem.
- Display is offline in Visiconn or Venus Control Suite, and unable to connect to the display using Venus 1500.
- Cannot get to the modem's web configuration page even with direct connection.
- Modem after a reboot shows only a solid green LED on the power light. Signal and Activity light do not light up.
- May also show solid green LED on all lights, but they will not turn off or flicker.
- When connecting a laptop to the network port on the modem getting a 169.x.x.x (indicating that DHCP is not working).
Environment
- Product: DB-1000, DB-2000, DB-3000, DB-4000, DB-4100, DB-4200, DB-5000, DB-5100, DB-6000, DB-6400, AF-3500, AF-3550, AF-3700, GP3, GP4, GS6, GPR, GPC
- Component: Sierra Wireless Modems (LS300 , GX400, GX/ES440, G/ES450 and RV50)
- Control System:
Cause
- Modem has failed.
Resolution
- Replace the modem.
- On the new modem, follow How to secure your Sierra Wireless modem for use with your LED display, DD3642163.
- If for a digital billboard, using a Daktronics provided router, follow How do I configure a Sierra Wireless modem for use in a digital billboard with a Daktronics provided router?
KB ID: 000011686
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