Temperature message shows up blank on display; VIP password no longer default

Potential Symptoms

  • Temperature message is blank on a GS6 display but all client settings are correct on the DMP.
  • VIP shows the correct temperature, but the DMP is showing N/A for temperature.
  • DMP Web configuration is showing VIP is disconnected (red exclamation icon on DMP dashboard Connection Status).
  • DMP Web configuration is showing "Brightness" tile: mode and values all "Data Not Available"
  • DMP Web configuration is showing "Temperature" tile: DISCONNECTED
  • DMP Tuesday morning Watchdog reboot does not cycle the VIP.

Environment

  • Product: GS6
  • Component: VIP-5060, VIP-5150, DMP-8050
  • Control System: Venus Control Suite (VCS) - Daktronics hosted

Cause

  • The password on the VIP is set to a custom password and doesn't have the Daktronics default password credentials set on it anymore.

Resolution

  • Update VIP-5060 to 2019.06.10-b2323 or newer.

Temporary Operation

  • Set the VIP login credentials back to the default password.
    • This is mandatory for the DMP to be able to interact with the VIP that has firmware prior to 2019.06.10-b2323.

KB ID: DD3533538


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